Store Policy

Customer Care

To ensure your Wood Flower Bouquet with Sage remains beautiful for as long as possible, follow these simple care guidelines:

Regular Dusting:

Larger Flowers: Use a lint-free cloth to gently remove dust from the surface.

Smaller Flowers or Detailed Blooms: Use a can of compressed air, holding it 14-16 inches away from the arrangement. Blow air in short bursts to remove dust without disturbing the flowers.

Avoid Moisture:

Do not use water or chemicals to clean your wood flowers. Moisture can cause the flowers to lose their shape, and chemicals can alter their color or damage the material.

Storage Tips:

Keep your bouquet in a cool, dry place away from direct sunlight and high humidity. Proper storage helps maintain the shape and color of the flowers.

Handling:

Handle the bouquet gently to avoid crushing the flowers. If necessary, reshape any misshapen petals by hand.

Frequently Asked Questions (FAQs):

Q: How long do wood flowers last? A: With proper care, wood flowers can last a very long time, potentially indefinitely. However, the longevity depends on how well they are maintained and stored.

Q: Can I customize the color of my bouquet? A: Yes, our wood flowers can be dyed in a variety of colors. Check our website for customization options and color guides.

Q: What should I do if my flowers get dirty? A: Regular dusting as described above will keep your flowers clean. For stubborn dirt, use compressed air or a soft brush. Avoid water and chemicals.

Q: Are the materials used in the bouquet environmentally friendly? A: Yes, our wood flowers are made from sustainable Shola plant materials, making them an eco-friendly choice.

For more detailed care instructions and tips, visit our Care Guide on our website. Enjoy the everlasting beauty of our Handcrafted Wood Flower Bouquet with Sage in your home or event decor!

Privacy & Safety

Effective Date: July 13, 2024

1. Introduction

Selah ("we," "our," or "us") is committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us in any other way.

2. Information We Collect

Personal Information:

Name
Email address
Phone number
Mailing address
Payment information

Non-Personal Information:

Browser type
Operating system
IP address
Pages viewed
Time spent on pages

3. How We Use Your Information

Personal Information:

To process and fulfill your orders
To communicate with you about your orders and provide customer support
To send promotional emails and updates, if you have opted in to receive them
To improve our products and services

Non-Personal Information:

To analyze website traffic and usage
To improve website functionality and user experience

4. How We Protect Your Information

We use SSL encryption to protect your personal and payment information during transmission.
We store your information on secure servers and implement access controls to safeguard it.
We regularly update our security practices to address new threats and vulnerabilities.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services, such as sharing information with payment processors and shipping companies.
We may also release your information when required by law or to protect our or others' rights, property, or safety.

6. Your Choices

You can opt out of receiving promotional emails by following the unsubscribe link in any email we send you.
You can request access to, correction of, or deletion of your personal information by contacting us at [Insert Contact Information].

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it from our records.