Shipping & Returns

Shipping Policy

At Selah Wood Flowers, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below for details on processing times, shipping options, and related information.

Processing Time

Standard Orders: All standard orders are processed within 2-3 business days.
Custom Orders: Custom orders, including dyed or personalized items, may take 7-10 business days to process. We will communicate the estimated processing time at the time of order confirmation.
Busy Seasons: During peak seasons, processing times may be slightly longer. We will notify you of any delays.

Shipping Rates and Delivery Times

Standard Shipping:
- Flat rate shipping of $12.99 for all domestic orders under $75.
- Free standard shipping on orders over $75.
- Delivery typically takes 5-7 business days after the order has been processed.
Expedited Shipping:
- Available at an additional cost, calculated at checkout based on your location and the weight of the package.
- Delivery typically takes 2-3 business days after the order has been processed.
International Shipping:
- We currently ship to select international destinations.
- Shipping rates and delivery times vary by destination and will be calculated at checkout.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can track your order using the link provided in the email or by visiting our website and entering your tracking number in the "Track My Order" section.

Shipping Issues

Lost or Stolen Packages: If your tracking information indicates that your package has been delivered but you have not received it, please contact us immediately at [email] or [phone number]. We will work with the shipping carrier to locate your package.
Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery. Provide your order number and photos of the damaged item(s), and we will assist you in processing a return or replacement.

For any questions or concerns regarding shipping, please contact our customer service team:

Email: selahflorals@outlook.com
Phone: (208) 699-9783

We appreciate your business and are committed to ensuring a smooth and satisfactory shipping experience. Thank you for choosing Selah Wood Flowers!

Return & Exchange Policy

At Selah Wood Flowers, we take great pride in the quality of our products and strive to ensure every customer is satisfied with their purchase. Due to the handcrafted nature of our items, we do not accept returns unless the product arrives damaged or defective.

Returns

Eligibility:

Items are eligible for return only if they arrive damaged or defective.
Return requests must be made within 14 days of the delivery date.

Process:

Contact Us: If your item arrives damaged or defective, please contact our customer service team via email or call within 14 days of delivery. Provide your order number, a description of the issue, and photos of the damaged or defective item.
Receive Return Instructions: Our team will review your request and provide you with detailed instructions on how to return the item if it qualifies.
Ship the Item: Follow the instructions provided to return the item. We will cover the shipping costs for returns of damaged or defective items.

Refunds and Replacements:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or replacement.
If approved, we will process your refund or send out a replacement item at no additional cost to you.

Customer Satisfaction

We understand that situations may arise where a product does not meet your expectations. While we do not accept returns for reasons other than damage or defects, we encourage you to reach out to us with any concerns. Our goal is to ensure you are happy with your purchase, and we will work with you to find a satisfactory resolution.